When you see an elderly lady freezing, and hollering out to the driver she is cold, it makes you feel so sorry for her, because if you are cold you know she is. , take a coat, and a blanket with you because the bus driver will freeze you, even after serval attempts from people trying to get him to raise the temp. That's not the last of it, don't ride the bus from 8:00p.m. Thats the last time I'll ride that bus on a Tuesday, oh yes I did complain and fill out a complaint form, haven't been contacted by anyone. I ride the bus from Plano to the casino paying $10 isn't bad, until I rode the bus 09/10 13, the bus stops in Sherman to pickup people to take them to the casino, there was a lady that got up cursing, using bad language all because she didn't want to share the seat beside her.